Who qualifies? Consumers who own a covered model manufactured between Jan. 1, 2014, and Dec. 31, 2017. You can see a list of covered models with the relevant serial number ranges on the settlement website. According to Park, LG will also be sending prequalified claim forms to certain customers in its records.
What are the compensation options? The compensation options vary depending on the number of so-called “no-cooling events” you’ve experienced, how long repairs took, and whether you can provide proof in the form of receipts, repair invoices, photographs, or other documents.
With adequate documentation and at least one “no-cooling event,” you can receive up to full reimbursement for parts and labor, up to $1,000 for unsuccessful repairs by LG and its authorized repair providers, up to $1,000 for delayed repairs, up to $3,500 for property loss, and up to $650 for replacement of the refrigerator.
If your refrigerator has stopped cooling but you can’t provide proof, you can still file a claim with a statement under oath and receive up to $450 for repairs and property loss.
LG is also extending the warranty for all settlement class members to five years from the purchase date and providing them with its Enhanced Customer Care Program (details below).
For more information on the compensation options, see the settlement website.
What is the Enhanced Customer Care Program? The Enhanced Customer Care Program is a dedicated customer service program for consumers who have these refrigerators and continue to experience cooling issues during the extended warranty period. According to the settlement website, this program will provide faster repair service, an increased number of service technicians, and additional compensation. Qualifying consumers can receive a minimum of $500 up to the purchase price for three or more “no-cooling events,” a minimum of $400 up to the purchase price for delayed repairs of more than 30 days, and up to $3,500 for property loss with proof. The program will last at least three years.
How do I file a claim?
You can file a claim by going to the settlement website and filling out a claim form. You can also email a completed claim form to LG or mail the company a physical copy of the form.
What if you own a covered model but haven’t had a problem? If you own a covered model but have yet to experience cooling issues, you are still eligible to receive the extended five-year warranty and the Enhanced Customer Care Program as long as a “no-cooling event” occurs within five years from the purchase date. You will also receive the benefits through Sept. 22, 2021, even if your warranty, or the extended five-year warranty, has already expired. You can obtain these benefits by submitting an Enhanced Warranty Claim Form (PDF) or contacting LG.
What are the deadlines? The deadline to file a claim for a past cooling issue is Jan. 11, 2021. If you wish to exclude yourself from the settlement so that you can bring another lawsuit against LG related to this problem, or comment on or object to the settlement, you have until Nov. 23, 2020.
When will you receive the money? Payments will be sent to qualifying consumers once the settlement receives final approval from the court. The final approval hearing is set for Dec. 15, 2020, at the U.S. District Court for the District of New Jersey.
The Link LonkSeptember 16, 2020 at 05:48AM
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LG Class-Action Lawsuit Refrigerator Compressors - ConsumerReports.org
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